🔐 Privacy Policy – MTEK Electrical

Last Updated: July 2025

At MTEK Electrical, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, enquiry forms, or advertising platforms such as Google, Facebook, and Instagram. We are committed to handling your information with transparency, security, and respect for your rights.

📄 1. Introduction

MTEK Electrical is a locally owned and operated residential electrical business servicing Greater Melbourne. We provide home electrical upgrades, ceiling fan installations, EV charger installations, switchboard upgrades, downlights, fault finding, and emergency electrical services. In delivering these services, we may collect personal information from customers, leads, and website visitors. This policy outlines how that information is handled responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Suburb or Property Address
• Preferred Contact Method

2.2 Service Information

• Type of electrical service required
• Job urgency or preferred service date
• Notes, photos, or details submitted via enquiry forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages visited on our website
• Referral source (e.g. Google Search, Google Ads, Facebook or Instagram)

2.4 Meta Lead Form Submissions

When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-provided information such as your name, contact details, and service requirements so we can respond to your enquiry efficiently.

🎯 3. How We Use Your Information

• Respond to electrical enquiries and quote requests
• Schedule inspections, bookings, or same-day services
• Provide service updates, confirmations, or follow-ups
• Improve our website, services, and customer experience
• Comply with Australian privacy and consumer protection laws

We do not sell, rent, or trade your personal information to third parties.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit your information
• Contract – to deliver the electrical services you request
• Legitimate Interest – to improve our services and communications
• Legal Obligation – to meet regulatory, taxation, or record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may only be shared with:

• Authorised MTEK Electrical team members involved in quoting or service delivery
• Trusted third-party tools such as Google, Meta, CRM or email platforms
• Website hosting, analytics, and advertising providers working on our behalf

We do not share your data with unrelated third parties for external marketing purposes.

🛡️ 6. Data Security

• Secure HTTPS website connections
• SSL-protected enquiry and lead forms
• Password-protected internal systems
• Access restricted to authorised personnel only

In the event of a data breach, affected individuals and relevant authorities will be notified in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Request access to the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your data where legally permitted
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking technologies such as Google Analytics and Meta Pixel to:

• Understand website usage and visitor behaviour
• Improve site performance and user experience
• Measure and optimise advertising effectiveness

You can manage or disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When interacting with MTEK Electrical via third-party platforms, please review their respective privacy policies:

• Google Privacy Policy
• Meta (Facebook & Instagram) Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

📬 11. Contact Us

For privacy-related questions, requests, or concerns, please contact:

MTEK Electrical
📧 Email: mtekelectricalco@gmail.com
📞 Phone: 0447017071
🌐 Website: www.mtek-electrical.com